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  • 1.PERSONAL DATA
    Kosmima14.gr in application of the principles of personal data protection and in accordance with the provisions of the International European Law that regulates issues related to e-commerce (Directive 2000/31 / EC, Presidential Decree 131/2003), as well as the defined in Law 2251/1994 on consumer protection, which regulates issues related to distance selling and the relevant provisions of Law 2472/1997 on the protection of the individual and the protection of personal data, as supplemented or amended by decisions the personal data protection committee, the P.D. 207/1998, 79/2000, Law 2819/2000 (art. 8) but also the instructions 95/46 / EC and 97/66 / EC, states explicitly and clearly that it will not proceed with any improper use of nor will it disclose, disclose, disclose, sell or lease your personal information and information to any third party. Please note that your personal information is permanently deleted upon your request and can not be given to anyone in any way. By submitting your information to the server, you agree that the declared material does not contain false, fictitious, illegal and generally unsuitable information for use, processing and publication.
  • 2. INTRODUCTION OF INTELLECTUAL PROPERTY ISSUES
    The content of this website is the intellectual property of Kosmima14.gr. All intellectual property rights, contents and derivatives of this Website belong to Kosmima14.gr directly or to third parties that are legally concerned. Access to this Website also implies unconditional acceptance of the Intellectual Property laws.
  • 3. LIMITATION OF LIABILITY
    Kosmima14.gr and its collaborators have made every effort for the best and as accurate as possible display of the displayed products by displaying photos, descriptions and comments of each of the products. Nevertheless, this Website may contain typographical, numerical, or visual errors or modifications. Kosmima14.gr does not guarantee the accuracy or completeness of the illustrations and descriptions or the reliability of any opinion, statement or other relevant information mentioned or posted on this Website. We also inform you that the weights of the jewelry may show small deviations due to their handmade construction. On the other hand, Kosmima14.gr and our company do not bear any responsibility for problems that may be created by the various links to other sites, as well as by the advertising campaign, except for the advertising company that has undertaken the promotion.
  • 4. AMENDMENT OF THE TERMS OF THIS
    Kosmima14.gr reserves the exclusive right to renew or modify the terms and conditions of transactions and undertakes the obligation to timely update this text for any modification, change or addition made to these terms.
  • 5. APPLICABLE LAW
    All transactions carried out through Kosmima14.gr are governed by the principles of the Greek Legislation for Consumer Protection and the Community Law for electronic commerce. For any dispute arising in the context of transactions with the Website of Kosmima14.gr, the courts of Thessaloniki, where it has its seat, are competent by place.
  • 6. PRODUCT PRICES
    The prices listed on our website include VAT 24%. It is assumed that in areas where the VAT rate is reduced (16% for islands and 0% for European Union countries), market prices will be lower by the percentage of VAT corresponding to each region, provided the purchase is made with an invoice. Our company, in addition, reserves the right to adjust prices. Product weights are averaged during the manufacturing process, so there may be some slight deviations.
  • 7. PRODUCT RETURNS
    You have the right to return to us the jewelry - products you bought within 15 days from the date of receipt, along with their packaging and the accompanying documents, such as proof of purchase, warranty, etc. For product returns, contact us first at the phones: at 2310914277 and at 6944645859 or at the mail: info@kosmima14.gr. You also have the ability to change the product within 15 working days of receipt with any other jewelry of your choice of equivalent value to the first or higher. In the above case of return and change of products, the wedding rings are excluded, which are made exclusively for you and can not be returned or replaced. The returned jewelry should be in their packaging in the condition it was delivered to you, having been worn only for rehearsal and not for use. They should also be well packed so as not to be damaged during transport and for your best service. Jewelry that is returned and does not meet the above terms and conditions of product return will not be accepted. In any case, you are charged with the shipping and return costs of the replaced product. Regarding branded products, such as watches, etc., the respective dealerships are responsible for any damage. In case of return of a product and its non-replacement with another, the company will pay the amount of your order within 5 working days from the day of its receipt in your bank account, simply indicating the IBAN (GR μας …) Of your account. From the amount that will be deposited in your account, the shipping and return costs of your order will be deducted. When returning rings of final value over 200 € for the differentiation of their number (of the ring) and their return to their owner (for the first time) the cost is zero as long as the return is made with one of the company we work with , ACS.
    How do I return what I bought in the online store Kosmima14.gr?
    If you want to return the product you have received, please contact the Customer Service Department of Kosmima14.gr in order for our representatives to guide you through the return process. When sending your jewelry (s), you send your parcel at the recipient's expense and then the store will refund the entire amount you paid during your purchase, deducting the shipping € 6 (€ 3 shipping and € 3 return). The money will be paid to a personal account that you have indicated to us after contacting our company.
    How do I get my money back?
    Your refund depends on the payment method you have chosen. If you have prepaid your order with PayPal, as soon as we receive the products back, your money will be refunded to your PayPal account. If you have prepaid with a credit card, upon arrival of the products in our store, your card will be debited and the money will be credited to your account. However, if you had chosen cash on delivery or deposit in a bank account in both cases it is necessary to indicate the IBAN of your account where the money of the products you return will be credited within 5 working days.
    How much money will be returned to me?
    The amount that will be credited to your account will be the entire amount you have paid for the jewelry except the initial costs for shipping (3 €) and the costs for returning the products to our store (3 €). In total, the entire amount is refunded to you except the 6 € that correspond to the shipping.
    Can I return what I bought from abroad?
    You can return jewelry you received within 15 days of receiving it. A prerequisite is to pack the jewelry well (in the packages sent to you) in order to be protected during transport. Also for returns from abroad you are charged yourself with the shipping costs for return from your country of residence in Greece. Once the returned products are received from our online store, the entire amount of their value will be credited, except for shipping for shipping abroad (depending on the case 19 € or 11 €, see Shipping Methods: For abroad).
  • 8. CANCELLATION OF ORDER
    You have the right to cancel the order of your products within 24 hours of its realization, either by calling +0030 2310914277, 536690, and 6944645859 or by e-mail at info@kosmima14.gr.
  • 9. SETTLEMENT OF DISPUTES
    The European Commission's Online Dispute Resolution (ODR) platform will now allow both consumers and traders to resolve their disputes electronically, whether in domestic or cross-border transactions. ADR is directly linked to the relevant Alternative Dispute Resolution (ADR) bodies in each country, which handle complaints. Each dispute resolution body applies its own rules and procedures. These are usually simpler, faster and less expensive than going to court. However, the choice of body must be agreed by both parties. The ADR is part of the Directive 2013/11 / EC, which was harmonized in Greek legislation (with JM 70330/2015) and provides for the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution process throughout the EU.
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